Return and Refund Policy

AESG guarantee that every item is in good condition upon receipt. We strongly recommend you to inspect any goods that are delivered to you immediately upon receipt to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If goods delivered to you is missing, incorrect, breakage or undrinkable, all return goods must be done within 7 days of delivery and should not be less than half bottle. It will be subjected to evaluation within 7 days starting from the day we received your returned items. Goods are non-returnable under the condition of; change of mind upon receipt and misuse or inappropriate handling and storage of the products upon receipt.

All returned goods must be in its original condition and packaging, accompanied by proof of purchase (order number and receipt), detailing the reason for return. Return reason has to be valid and returns acceptance conditions met based on the criteria mentioned.

We will refund the cost of the item to your credit card or the same payment method that you made the purchase with but not refund or reimburse any postal, shipping or handling costs. Refund would be issued within 7-14 working days upon confirming on your return/refund via email.

We will not entertain any return or request for refunds which does not comply with the above conditions and we reserve the right to reject any cancellation, refund deemed unfit or unreasonable.

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