Delivery

I entered the wrong address, what should I do?

Unfortunately, the delivery address cannot be amended once the order has been placed successfully. In the event of wrong address is indicated in the order, and the parcel is delivered by courier, we will not be liable for any lost or stolen parcel. The courier will charge an additional cost for change of address for undelivered parcels with wrong or invalid addresses.

Do you deliver to overseas address?

We do not have overseas shipping option at the moment. Please contact us via the Contact Us form for overseas purchase.

My items have yet to arrive, what should I do?

Should you not be able to receive your items as per the indicated delivery schedule, please contact us via the Contact Us Form with your shipping address and Order ID so that we can check your delivery status with our courier.

Can I choose a time slot?

Delivery timing is subjected to our delivery schedule and can be anytime between 10am to 5pm. If you would like to make a request, contact us via the Contact Us Form but deliveries are ultimately subject to our schedule.

Orders

Who can place/receive the order?

You must be 18 years of age or over to purchase alcoholic beverages from this site and received the delivery package. We reserve the right to request a valid photo ID for verification.

How do I know if my order is placed successfully?

An order confirmation email will be sent to your registered email upon confirmation of your order, it will contain your order details.

If I want to change my order, what do I do?

You may contact us via the Contact Us Form to enquire and we’ll see what we can do to change your order.

Is there a limit for order?

No, there is no limit to the order.

Payment

What payment modes does AsiaEuroWines (SG) accept?

Credit Card / Debit Card

Bank transfer

What currency am I charged in?

All our prices are in Singapore dollars (SGD) and your credit card will be charged in Singapore dollars. For foreign credit card holders, your credit card provider will convert your payment based on the bank’s current exchange rates.

Can I pay cash on delivery?

Cash on delivery option is only available for self-collection. All other delivery order will only be confirmed after payment is received.

Promotions & Discounts

How can I find out more about a current promotion?

You can refer to our home page or sign up for our eNewsletter to receive the latest news on promotions.

Does my promo code expire?

Yes, each promo code issued will have a validity period.

Is my promo code exchangeable for cash?

No, promo code(s) are not exchangeable for cash, and they are not refundable in part if not fully redeemed.

Can I use more than 1 promo code in a single transaction?

No, only 1 promo code can be used in each transaction.

Can I use promo code for sales/discounted item?

You may refer to the terms and conditions stated for each promo code.

How do I unsubscribe from eNewsletter?

You can unsubscribe by contacting us via the Contact Us Form

Return and Refund

Return / Exchange

Goods sold are on non returnable and non exchangable basis. AESG guarantee that every item is in good condition upon receipt. We strongly recommend you to inspect any goods that are delivered to you immediately upon receipt to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

X